Overview

On May 8th, 2024, IUIH through Moreton ATSICHS held a flu vaccination clinic in partnership with the Kurbingui Youth Development Ltd. at Zillmere. The IUIH Regional Community Engagement Team connected with community members to yarn through how Community currently access health care, client satisfaction, community priorities and perception of Mob Link.

93% of community members participating in the community engagement activity were clients of an Aboriginal Community Controlled Health Service, with the remaining 7% stating they do not access care with any provider.

Community also rated service providers an average of 4 stars out of 5 as to how they perceive they are looked after by their provider.

The responses gathered highlight a range of suggestions and concerns regarding community perception for improving upon services and programs:

1. Empower Youth: Focus on empowering younger youth, providing them with more care and attention; programs tailored to the interests and needs of young people.
2. Employment Opportunities: Create more job opportunities for community members.
3. Improved Transportation: Enhance transportation options for easier access to services and programs.
4. Cultural Centres: Establish community-owned cultural hubs.
5. Accessibility of Programs: Make programs and events more accessible through easier transportation options or establishing services and programs where the people are.
6. Expansion of Services: Increase the variety and availability of community services, particularly mental healthcare and programs for elders.
7. Increased Funding: Advocate for more funding to support community initiatives.
8. Healthcare Access: Improve access to healthcare by increasing the number of doctors in clinics.
9. Community Events: Organize more community BBQs and events to bring people together.

Overall, the feedback suggests a multifaceted approach to improving services, encompassing a holistic and community-driven approach to community development. Community members emphasised the importance of tailoring programs to meet the specific needs of different age groups and cultural backgrounds, ensuring accessibility and inclusivity, and fostering community participation and ownership. Additionally, there is a call for increased resources and funding to support these initiatives, as well as mechanisms for gathering feedback and continuous improvement.

To gather insights from a diverse population group, questions were crafted around IUIH’s Mob Link service so as to connect with the diversity of community represented at the event.

The feedback received from community members who have used the Mob Link service is overwhelmingly positive. They describe the service as helpful, reliable, and supportive, particularly during difficult times such as the COVID-19 pandemic. Community members accessing Mob Link services appreciate being listened to and the promptness of the service when needed. Community praised the service for its responsiveness, efficiency, and effectiveness in providing medical support, including arranging appointments, issuing medical certificates, and delivering medications. Overall, users express gratitude for the assistance provided by Mob Link, highlighting its role in fostering healthy communities and improving access to healthcare services.

Our Regional Community Engagement team also took the time to yarn through what is Mob Link with those Community Members who haven't used or heard of Mob Link. The feedback received from Community was positive, despite a lack of direct experience with the service. Many community members expressed an interest and enthusiasm upon learning about Mob Link, describing it as a deadly service. Some acknowledge the potential benefits of the service, such as promoting better health for the community. Overall, the feedback reflects a sense of optimism and openness towards exploring the service in the future.

We are thankful to the community members from Zillmere and surrounding areas who shared their yarns with us and to the deadly staff of Kurbingui Youth and Family Development and Moreton ATSICHS for holding such a deadly day.